Refund policy

 Refund and Exchange Policy
1. Damaged or Defective Products (Refunds)
Refunds are only applicable if you receive a damaged or defective product.
You must raise a complaint within 2 days (48 hours) of receiving your order.
A clear unboxing video or photos of the damaged product must be provided for verification. Requests made after 2 days will not be accepted.
2. Size Issues (Exchanges Only)
If you face any issues with the size (e.g., size is too small or large), no refunds will be issued. Only size exchanges are available.
Exchange requests for size issues must also be raised within 2 days of delivery.
The product must be unused, unwashed, and returned in its original packaging with all tags attached.
3. Contact Us
For any return, refund, or exchange requests, please contact us at zaravynscents@gmail.com.